Contact Us

Thank you for visiting Lorvenl. Our customer support team is available to assist with questions about products, orders, shipping, delivery, returns, refunds, payments, and general website inquiries.

Company & Customer Support

Company Name: Shenzhen Chirong Trading Co., Ltd.

Business Address:
Room 801, Unit 2, Building 1, Zhonghai Huide Li Garden, Longtang Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong, China

Customer Support Email:
service@lorvenl.com

Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST

Response Time:
We typically respond within 1–3 business days.

Before You Contact Us

For questions about an existing order, please include:

  • Your order number
  • The email address used when placing the order
  • A brief description of your question or issue

If your inquiry concerns a damaged, incorrect, or missing item, please include clear photos of the product and packaging when appropriate.

Product Questions

If you have a question about a Lorvenl product, please include the product name or a link to the relevant product page.

For stationery, desk organizers, document storage products, writing tools, and related accessories, please review the available product information and photographs currently provided on the applicable product page.

If a particular material, dimension, capacity, compatibility detail, or other specification is not confirmed on the product page, please contact us before purchasing rather than relying on assumptions.

Keep Your Payment Information Private

Please do not send full payment card numbers, card security codes (CVV/CVC), account passwords, verification codes, or other sensitive payment credentials by email.

Lorvenl customer support will not ask you to provide your complete payment card information or account password by email.

How We Can Help

  • Products and product information
  • Orders and order status
  • Shipping and delivery
  • Returns and refunds
  • Payments and checkout
  • General website inquiries

For assistance, contact:
service@lorvenl.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days

Lorvenl
Operated by Shenzhen Chirong Trading Co., Ltd.